We are looking for a qualified Customer Support Executive
JOB DESCRIPTION
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardised level of service is maintained for all customers.

Customer Support Executive Responsibilities:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Customer Support Executive Requirements:
A bachelor’s degree in administration or a related field.

A minimum of 3 years experience.

Excellent interpersonal and written and oral communication skills.

Ability to lead a team.


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