Job Title: Help Desk Specialist
Location: Dubai, UAE
Position Type: Full-Time
Job Description:
We are seeking a skilled and customer-focused Help Desk Specialist to join our IT support team. As a Help Desk Specialist, you will be the first point of contact for our employees’ technical issues and inquiries, providing timely and effective support. If you have strong problem-solving skills, excellent communication abilities, and a commitment to ensuring the smooth operation of our technology systems, we encourage you to apply and become an integral part of our IT support team.
Responsibilities:
Provide technical assistance and support to employees via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Escalate complex problems to appropriate IT staff when necessary.
Document and track technical support requests in a help desk system.
Resolve issues within established time frames and service level agreements.
Install and configure software applications and updates.
Assist in the setup and maintenance of computer systems and peripherals.
Educate users on basic troubleshooting and best practices.
Follow IT procedures and protocols for security and compliance.
Contribute to knowledge base articles for common issues and solutions.
Qualifications:
Previous experience in a help desk or technical support role is preferred.
Strong technical aptitude and familiarity with various operating systems.
Excellent problem-solving and communication skills.
Customer-focused attitude with patience and empathy.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic knowledge of networking and remote support tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Bachelor’s degree in Computer Science or related field is preferred.
Benefits:
Competitive salary and opportunities for professional growth.
Employee benefits package, including health and wellness programs.
Collaborative and supportive work environment.
Opportunity to provide efficient and effective IT support.
If you’re excited about providing technical assistance, solving IT issues, and contributing to the smooth operation of our technology systems, please submit your resume and cover letter toWe look forward to welcoming a dedicated Help Desk Specialist to our team and ensuring excellent IT support for our employees!.
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Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Software Skills
Software skills are an important form of computer skills commonly used in sales. Nearly every company uses some form of software to conduct business and manage its records. Sales departments are no exception.
A balding salesman shows a car to a man and women in his showroom
Communication skills are vital in retail.
Clearly list all computer software packages you’re familiar with on your resume to demonstrate your knowledge and show that you can learn new programs.
Sales workers use their technical skills to track leads, conversions, and client communications with sales software. Sales employees must be comfortable using software like spreadsheets, databases, and word processing programs.