Act as the primary liaison between the client and the company
Cold calling and generating potential leads
Ability to establish relationship with real estate brokers to generate new listings
Evaluating the property to ensure it is in line with the company’s expectations
Advise clients throughout the negotiation process to help them get maximum value for their home
Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
Be responsible for answering all coming inquiries from potential guests via phone, email or chat
Coordinating the furnishing of new vacant properties according to DTCM quality standards
Register and check-in guests
Provide detailed and comprehensive information about the holiday home company’s facilities, services, and local attractions to enhance the guest experience
Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process
Maintain clear and accurate records of guest room bookings
Listen and respond to guest queries
Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles
Maintain up-to date information on arrivals, departures and apartment condition
Provide accurate information about local attractions and services
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Close guest accounts and check guests out
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Handling guest complaints and concerns in an efficient and timely manner
Perform other relevant assignments as requested by the management.
Note:
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It is observed that many people say that they are not happy with their work at their employment place. Actually such people are not fully satisfied with their job and this situation is termed as job satisfaction. Job satisfaction refers to the situation where worker love the job and feel happiness in working. There is only little number of people who say that they are happy with the job. The reason is that due to high competition every employer knows that he could hire the new worker if old worker deny to work. In such situation he gets ready to oppress the workers for unjustified work. This thing generates sense of uneasiness for workers.
The worker who feel pleasure in completing his task and also feel security in his job, It is considered that he is enjoys of job satisfaction immensely. Such workers mostly progress in their job rank with the passage of time.
Job satisfaction refers to the level of contentment, fulfillment, and positive feelings an individual experiences in their job or occupation. It reflects how well a person's expectations, needs, and aspirations are met within the context of their work. When someone is satisfied with their job, they tend to experience higher morale, motivation, and overall well-being, which can have positive effects on their performance, productivity, and commitment to their organization.
Key factors that contribute to job satisfaction include:
Work Environment: A supportive and respectful work environment that promotes collaboration, open communication, and a sense of belonging can contribute to higher job satisfaction.
Work-Life Balance: Achieving a balance between work and personal life is important for job satisfaction. Employees who can manage their work responsibilities while having time for their personal interests and family tend to be more satisfied.
Compensation and Benefits: Fair and competitive compensation, along with benefits such as healthcare, retirement plans, and bonuses, can enhance job satisfaction.
Career Development and Advancement: Opportunities for growth, skill development, and advancement within the organization can increase job satisfaction by providing a clear path for personal and professional progress.
Recognition and Appreciation: Feeling valued and appreciated for one's contributions can significantly impact job satisfaction. Regular feedback, recognition, and acknowledgment of achievements contribute to a positive work experience.
Job Role and Responsibilities: Matching an employee's skills and interests with their job role can lead to higher job satisfaction. Clear job expectations and responsibilities that align with an individual's strengths can enhance their sense of accomplishment.
Autonomy and Decision-Making: Having a degree of autonomy and the ability to make decisions can empower employees and contribute to their satisfaction.
Relationships with Colleagues and Supervisors: Positive relationships with colleagues and supervisors foster a sense of belonging and support, which can lead to increased job satisfaction.
Organizational Culture: A healthy and positive organizational culture that promotes shared values, ethics, and a sense of purpose can positively influence job satisfaction.
Job Security: A sense of job security and stability can contribute to reduced stress and higher job satisfaction.
Challenging and Meaningful Work: Engaging and meaningful tasks that align with an individual's skills and passions can lead to greater job satisfaction.
Workload and Stress Management: Reasonable workloads and effective stress management support job satisfaction by preventing burnout and promoting well-being.
Job satisfaction is a complex and multi-faceted concept that can vary from person to person. It is influenced by both objective factors (such as compensation and benefits) and subjective factors (such as personal values and attitudes). Organizations that prioritize creating a positive and supportive work environment are more likely to have employees who are satisfied with their jobs, leading to higher retention rates, improved performance, and a positive reputation.