Core Responsibilities

Actively sell/cross-sell asset and liability products to new and existing customers
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
Encourage customers to build their balances with the bank in order to migrate to higher customer programs
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration tothese channels
Attract new customers to branch through personal relations and existing customer referrals
Respond to call center regarding customer inquiries forwarded
Meet individual sales targets
Participate in and potentially lead daily retail sales team meetings
Online & Mobile Banking: – Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download
NPS: – Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level ofcustomerexperience at all times with zero customer complaints.
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Qualifications

High School graduated
2 years’ relevant experience in banking sector.
Familiarity with bank products, customer experience and related policies andprocedures.

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