About the job
Responsible to handle the office’s front desk operations and perform basic work related to customer service, clerical work and mail management.
Also it is the first contact for all the guests and visitors via telephone, emails and in person.
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor’s arrival; maintains security and telecommunications system.
Must exhibit a professional, customer service attitude whereby their performance should give a positive impression of the company to outside callers.
Greet visitors in a professional manner.
Liaise and support the internal departments, by providing accurate information departmental mandates
Answer and direct incoming calls following proper phone procedures
Responsible to send requested items by courier
Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints (if any)
Compile, copy, sort and file records of office activities, business transactions, and other activities
Operate office machines, such as photocopiers and scanners, and personal computers
Maintain and update, mailing, logs and database systems, either manually or using a computer
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
Deliver messages and run errands.
Requirements:
Minimum 1 – 2 years professional experience as front desk
Ability to work as part of a team
Excellent Customer Service Skills
Organised and Accurate
Adaptable to a multi-cultural environment
Excellent Communication & interpersonal skills
Ability to work independently & under pressure
Strong administrative skills with software knowledge (Word, Power Point, Excel,)
Attention to detail.
additional languages would be seen as an advantage.
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How to use strong action verbs on your resume
To effectively use resume power verbs, focus first on filling out your experience section with specific, quantified examples of your accomplishments. Then, use a compelling verb to enhance your bullet points.
Here’s a sample bullet point where the candidate improperly used resume action verbs:
Don't
“Went to all weekly company meetings to share department news.”
This example starts with a weak verb. “Went” doesn’t convey any positive information. This verb just indicates you did what was expected of you.
Hiring managers will be impressed if you show your proactiveness and back it up with quantifiable evidence.
Here’s the same example enhanced with resume action words:
Do
“Spearheaded weekly company meetings by communicating departmental growth and productivity.”
The applicant opens with a much more targeted action verb. Unlike “went to,” “spearheaded” is decisive and suggests the candidate has leadership abilities, organizational skills, and a knack for planning.
The applicant also includes the strong verb “communicating,” which is among the most common resume keywords recognized by corporate applicant tracking systems (ATS). By using action verbs, your resume is more likely to bypass the ATS and land in the hiring manager’s inbox.
Finally, the candidate ends their bullet point by stating explicitly what they communicated: “departmental growth and productivity.”