Secretary

May also have the following duties::

Greet visitors and direct them to the appropriate departments or individuals
Answer telephones and respond to inquiries via telephone or email
Book meeting rooms, set up conference calls and take messages and minutes during meetings
Perform administrative tasks, including filing and photocopying
Write emails, memos and letters
Implement and/or develop office procedures and record systems
Manage database entry and client files
Order and maintain supplies
Document financial information
Organize and distribute messages
Make and confirm travel arrangements
Prepare and mail outgoing correspondence
Maintain confidential department files/records
Perform routine bookkeeping tasks
Assist with presentations and reports.

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Customer Service and Retail : Resume Keywords List

Resume Keywords List
Below is a list of common industry-specific keywords to use in a resume and cover letter.

Customer Service and Retail
1. Complaint resolution
2. Point of sale (POS) operation
3. Customer satisfaction
4. Business administration
5. Data entry
6. Evacuation procedures
7. Technical support
8. Diplomacy
9. Cardiopulmonary resuscitation (CPR)
10. Product displays.